Consent & Communication Policy
How Loan Resolution India manages borrower communication consent, complies with TRAI regulations, respects DND preferences, and protects against call spoofing.
We believe borrowers under financial distress deserve respectful, transparent, and dignified communication. While we fight to protect you from abusive recovery agent calls, we hold ourselves to the highest telecommunication standards prescribed by the Telecom Regulatory Authority of India (TRAI).
1. Consent Architecture & Evidentiary Recording
Every consultation lead, case inquiry, and membership enrollment on our portal captures explicit, affirmative consent prior to initiation of communication:
"I consent to be contacted via phone, email, SMS, or WhatsApp about this inquiry."
In adherence to TRAI and DPDP compliance standards, whenever you tick this checkbox, our system records an immutable audit log containing your submission timestamp, verified phone number, IP address, and browser user-agent as evidentiary proof of consent.
2. TRAI TCCCPR 2018 & DND / NCPR Override
Under the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR 2018):
- By submitting an inquiry or enrolling in our membership, you provide an express, explicit transactional consent to receive communication specifically pertaining to your debt resolution, loan restructuring, and anti-harassment case.
- This express consent specifically overrides any prior registration of your mobile telephone number on the National Do Not Call (NDNC) Registry or National Customer Preference Register (NCPR) for the duration of your case advisory relationship with us.
3. Authorized Communication Channels
We communicate with you strictly through authorized corporate conduits:
- Voice Calls: Inbound and outbound calls placed by senior debt analysts and assigned case managers from verified landline or official telephone numbers.
- WhatsApp Business API: Formal updates, document transmission requests, and appointment confirmations through our registered WhatsApp desk (+91 1800-258-4567).
- Transactional SMS: Order receipts, case verification codes (OTPs), and critical legal notice response deadlines.
- Official Email Correspondence: Dispatches delivered from our verified domain (
@legalloanresolutionindia.com) or authorized primary desk (loanresolutionindia@gmail.com).
4. Permitted Calling Hours & Frequency Boundaries
Borrowers experiencing aggressive bank collection calls need reassurance, not additional disturbance. We strictly enforce the following calling boundaries:
- Permitted Calling Window: Calls and text communications are restricted exclusively between 09:00 AM and 07:00 PM Indian Standard Time (IST) on working days (Monday to Saturday).
- Sundays & Gazetted Holidays: Our general calling desk remains closed on Sundays and national public holidays, except where an emergency consultation is specifically requested by the client in writing.
- Frequency Moderation: We do not bombard clients with repetitive or automated robotic calls. Communication occurs only when necessary to review notices, convey bank responses, or confirm scheduled consultations.
5. Quality Assurance & Call Recording Policy
To ensure total compliance, accuracy, and client protection:
- All inbound and outbound telephone interactions between our resolution managers and clients may be monitored and recorded for quality control, staff training, and compliance auditing.
- Recorded audio files are encrypted with AES-256 and stored on secure Indian servers. They provide an unassailable audit trail of negotiated terms and legal strategy instructions.
6. Right to Revoke Consent & Opt-Out Protocol
You may withdraw your consent or update your preferred communication channel at any time without penalty:
- WhatsApp Opt-Out: Simply reply with the keyword "STOP" to any official WhatsApp message from our desk.
- Email Opt-Out: Click the "Unsubscribe" link at the footer of our newsletters or email
loanresolutionindia@gmail.comwith the Subject: "Revoke Communication Consent - [Mobile Number]". - Direct Request: Notify your assigned case manager during any voice consultation.
All opt-out requests are processed within twenty-four (24) business hours. Please note that opting out of all communications will impair our ability to provide real-time updates regarding bank recovery agent escalations and DRT court deadlines.
7. Critical Warning: Protection Against Fraudulent Impersonators
Loan Resolution India will NEVER:
- Ask you to share your banking UPI PIN, net banking login password, or One-Time Password (OTP).
- Direct you to transfer settlement money or membership fees to any personal individual bank account or private UPI QR code.
- Ask for cash payments during home or office visits.
All legitimate membership payments must be processed exclusively through our official website portal via the integrated Razorpay checkout. If you receive a suspicious call claiming to represent Loan Resolution India, report it immediately to our security desk at loanresolutionindia@gmail.com.
8. Communication Preferences Desk
To update your mailing address, primary phone number, or preferred hours of contact, please reach out to our desk: