Refund & Cancellation Policy
Fair, transparent, and legally binding parameters governing cancellation windows, service disengagement, and refund processing for our resolution programs.
At Loan Resolution India, we strive to provide distressed borrowers with uncompromising professional clarity, ethical advocacy, and immediate relief from unlawful harassment. Our Refund & Cancellation Policy is structured in strict conformity with the Consumer Protection (E-Commerce) Rules, 2020 and Razorpay Merchant Operating Guidelines.
1. Scope of Fee Policy & Covered Services
This policy applies to all payments made to Loan Resolution India through our official portal via the Razorpay payment gateway, specifically including:
- Borrower Protection Membership: The published one-time enrollment fee of ₹499 (Rupees Four Hundred Ninety-Nine Only), which covers debt liability audit, legal containment letter issuance, and assignment of a senior resolution officer.
- Customized Resolution & Representation Retainers: Any bespoke advisory retainers executed under separate written consultancy agreements for complex commercial NPA or multi-lender corporate debt resolution.
2. Cancellation Window & Cooling-Off Period
We provide a transparent 48-Hour Cooling-Off Period for new membership enrollments:
- If you enroll in the Borrower Protection Membership and decide to cancel within forty-eight (48) hours of payment, you are entitled to a 100% full refund of the ₹499 fee, provided:
- Our legal desk has not yet commenced the drafting of customized representation or containment notices to your creditors.
- No formal legal notice review or advocate consultation has been completed on your behalf.
3. Non-Refundable Scenarios & Service Consumption
Because our work involves immediate manual legal scrutiny, drafting intellectual labor, and dedicated case manager allocation, fees become non-refundable under the following circumstances:
- Service Delivery Commenced: Once our legal drafting team has prepared and delivered your customized Anti-Harassment Containment Notice, Section 13(3A) SARFAESI objection representation, or Banking Ombudsman formal complaint.
- Advocate Case Consultation Completed: Once an empanelled legal advocate has conducted a formal case strategy conference with you.
- Active Negotiations Ongoing: Where settlement proposals have already been transmitted to your creditor bank's Stressed Assets Resolution Branch (SARB) or OTS Committee.
- Lender Discretion on Haircut: If a creditor bank declines to offer the exact haircut or settlement percentage requested by the borrower. As stipulated in our Terms of Service, OTS is granted at the sole commercial discretion of the lending institution and cannot be guaranteed by any third party.
- Misrepresentation or Fraud: If the client provided counterfeit documents, withheld existing criminal proceedings, or deliberately concealed material assets.
4. Step-by-Step Refund Request Procedure
To request a refund under the eligible cooling-off terms, please follow these steps:
- Send a formal email from your registered email address to loanresolutionindia@gmail.com (cc:
billing@legalloanresolutionindia.com). - Include the Subject line: "Refund Request: [Your Registered Mobile Number] - [Razorpay Payment ID]".
- Provide the following mandatory details in the email body:
- Full Legal Name of the Member
- Date and Exact Time of Payment
- Razorpay Payment ID (starts with
pay_..., found on your email receipt) - Clear explanation of the reason for cancellation
Refund requests submitted through informal social media comments, third-party review platforms, or unauthorized third-party representatives will not be recognized.
5. Refund Processing Mode & Banking Timelines
All approved refunds are handled in accordance with banking clearance norms:
| Stage | Standard Timeline | Operational Description |
|---|---|---|
| 1. Acknowledgment | Within 24 business hours | Billing desk confirms receipt of request and validates transaction records against case files. |
| 2. Case Audit & Decision | 1 to 3 business days | Verification that no drafting labor or advocate consultation has been consumed. |
| 3. Gateway Reversal Initiation | Same business day of approval | Refund instruction triggered electronically inside our Razorpay Merchant Portal. |
| 4. Credit to Original Source | 5 to 7 banking working days | Clearing cycles via RBI's National Automated Clearing House (NACH) / UPI / Card networks. |
Under RBI Anti-Money Laundering (AML) directives and Razorpay compliance rules, refunds can ONLY be credited back to the original payment source (the exact bank account, UPI VPA, or credit/debit card used at checkout). We cannot disburse refunds via cash, alternative bank accounts, or third-party wallets under any circumstances.
6. Unauthorized Transactions & Duplicate Charges
If you observe a duplicate charge or suspect an unauthorized transaction made using your payment credentials on our website:
- Immediately notify our Billing Desk at
loanresolutionindia@gmail.comwith transaction screenshots. - Upon technical verification that a payment was processed in duplicate or error, the duplicate transaction will be refunded immediately without deduction.
7. Chargebacks & Friendly Dispute Protocol
We are dedicated to resolving any client dissatisfaction amicably. Before initiating a payment dispute or chargeback with your issuing card bank or UPI provider, we kindly urge you to communicate directly with our Nodal Billing Desk.
Filing unfounded or fraudulent chargebacks after consuming full case audit reports and legal drafting services will result in immediate termination of resolution representation and may be formally contested with electronic proof of delivery under Indian commercial law.
8. Billing Desk & Point of Contact
For any questions regarding invoices, GST receipts, or refund claims, please reach out to our authorized desk: